@book{15537,
	author = {Shurtleff, Mary Galbreath and Shurtleff, Mary Galbreath},
	title = {Building Trust; a MANAGER`S GUIDE FOR BUSINESS SUCCESS},
	publisher = {Viva Books, 3rd Edition },
	year = {2000},
	address = {New Delhi },
	note = {includes index and biblioraphy}
}